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Terms and conditions

TERMS AND CONDITIONS

ORDERS

By placing the order, you are offering to purchase the product(s) which you have specified in your shopping basket and confirm to have read, understood and agreed to our Terms and conditions. All orders are subject to acceptance by Wishcraft.gift. Within one (1) working day of receiving your order, you will receive a confirmation of your order by email, along with your order reference number, which you should save for future reference. Any acceptance of your order by Wishcraft.gift is subject to these Terms and Conditions and to the availability of stock.

Wishcraft.gift reserves the right to withdraw any products and may, in its sole discretion, refuse to process an order for any reason at any time. Without prejudice to your statutory rights as a consumer, Wishcraft.gift will not be liable to you or a third party for withdrawing any products or refusing to process an order.

DELIVERY

EU countries and North America:

The standard deliveries for all EU countries are free. Orders will be processed within 2 business days after purchase. Delivery time is within 14 business days after the product has been dispatched. Unfortunately, we cannot guarantee delivery at a specific time of day.

For Express delivery, orders will be processed on the following business day and delivery time is within 3-5 business days. Express delivery cost is additional 13 EUR for EU countries and North America.

Other countries:

Standard delivery for other countries is additional 9 EUR. Orders will be processed within 2 business days after purchase has been done. Delivery time is within 14 business days after the product has been dispatched. Unfortunately, we cannot guarantee delivery at a specific time of day.

For Express delivery, orders will be processed on the following business day and delivery time is within 8 business days. Express delivery cost is additional 25 EUR.

We are not responsible for customs, taxes, duties and tariffs. All taxes and customs charges are the responsibility of the customer and are not included in the cost of the order. Taxes and customs charges differ depending on the country and state of the shipping address.

PAYMENT

Payment may be made using a wide selection of credit/debit cards and PayPal.
We accept PayPal for online purchases to provide you with the greatest amount of security during your transaction. Please note that you do not need a PayPal account in order to use PayPal as a payment option. 

By using credit/debit card you confirm that the card used is yours. Your credit/debit card details will be transmitted via the web to a secure server. All credit/debit card holders are subject to validation checks and authorisation by the card issuer. Wishcraft.gift reserves the right to refuse credit card payments in its reasonable discretion.

Security payment at wishcraft.gift is guaranteed by the payment gateway.

DESCRIPTION OF PRODUCTS

Each our product is described. The products depicted are as seen on our web store Wishcraft.gift. The reproduction of colours and styles are as accurate as photographic and image processing allow. Wishcraft.gift does not accept responsibility for slight variances in colour and style.

Dimension of the package per one lamp: approximate 34x32x5 cm, Weight: about 0, 8 Kg

CANCELLATION

All orders can be cancelled before they are shipped or prepared for shipment. However, personalised custom orders cannot be cancelled once they are placed, because we immediately start working on the design, and production.

If your product, whether personalised or not, has gone into production or has been dispatched, then we will be unable to amend or cancel the order. We are closed on weekends or holidays, therefore if you have made a request to amend or cancel your order during this period, we will pick up your request on the next working day, and will always try to notify you on the same day whether your request was successful. However, large amounts of customer contact can delay our response and action to your request.

As per our policy, we accept returns within 14 days from the date of receiving the product for any unused items. Item must be in the same condition as you received it in, and must be in the original packaging. If the product you receive is broken or defective on delivery, we will send a free replacement. Once we receive your return, we can provide you with an exchange or refund to your original method of payment.

RETURN POLICY

If you place an order for a non-customized product and wish to return it for a refund, you must send the item back and pay for return shipping. We recommend purchasing insurance, signature and tracking information. Refunds are processed within 7-10 business days of receiving your item. You will get an email once your request is processed.

The expected delivery date cannot be guaranteed, as we are dependent on the delivery company and delays sometimes occur that are beyond our control. For that reason, any possible delays of the shipment cannot be the reason for a refund.

Personalized and custom ordered products cannot be returned for an exchange or refund. According to Croatian Costume Protection Law, Article 79, paragraph 3, NO right for returns exists when the manufactured goods are delivered in perfect conditions according to customer specifications and personalised orders.

Warranty does not apply to any defect in the goods arising from fair wear and tear, wilful damage, accident, negligence by you or any third party.

REFUND POLICY

If the product is damaged upon delivery, Wishcraft.gift will replace the product or a give you a refund. It is necessary to send a photo of the damaged product to our email address info@wishcraft.gift on the same day you receive the order. Defects caused by neglect, beats, punches or misuse, or materials subject to wear under normal use are not included. Refunds of any money received from you will be made using the same payment method originally used by you to pay for your purchase and paid back into the same account.

According to Croatian Costume Protection Law, Article 79, paragraph 3, NO right for refunds exists when the manufactured goods are delivered in perfect conditions according to customer specifications and personalised orders.

The expected delivery date cannot be guaranteed, as we are dependent on the delivery company and delays sometimes occur that are beyond our control. For that reason, any possible delays of the shipment cannot be the reason for a refund.

SETTLEMENT OF DISPUTES AND ARBITRATION

Any dispute arising under the Terms and Conditions shall be finally settled under the Rules of Conditions of the Commercial Courts in Rijeka, Croatia.

The place of arbitration will be in Rijeka, Croatia, and any such proceedings shall be in Croatian language.

The Privacy Policy shall be exclusively governed and interpreted in accordance with the Croatian law and you irrevocably submit to the exclusive jurisdiction of the courts of Croatia.

FORCE MAJEURE

Wishcraft.gift shall have no liability to you for any delay or failure to deliver the Lamp(s) to the extent that such delay or failure to deliver arises from causes beyond the reasonable control of Wishcraft.gift including, but not limited to, fire, floods, acts of God, acts or regulations of any governmental or supranational authority, war, riot, strike, lock-out and industrial disputes.

 

PRIVACY POLICY

The Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.wishcraft.gift (Site).

This Privacy Policy informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the Site.

PERSONAL INFORMATION WE COLLECT

We take great care in handling this sensitive information. All information that you share with us is stored in our secure database using a safe connection. This means that only a few confidants have access to the information. This means that the information can only be seen by that need to see it.

Personal data will not be communicated to other companies outside without your express permission, or may be sent to the agencies and institutions for the fulfilment of legal requirements. 

We do not knowingly collect, through the website, sensitive or judicial data (art. 4 of European Regulation 679/2016 GDPR).

The information, including personal information collected from this Site, including the freely provided data in order to obtain any informative material or other communications by writing in the form of this site, will be retained for the sole purpose of providing the requested service and for the duration necessary for the same purpose. Once the service is completed, all personal data will be destroyed.

At any time, pursuant to Art. 15 and following of the European Regulation 679/2016 GDPR, you can verify your personal data collected through this site and possibly to correct, update or delete, or exercise other rights recognized by law, by writing or contacting the data controller at the following address: info@wishcraft.gift

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Website, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Website, and information about how you interact with the Website. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer\’s hard drive. Like many sites, we use \”cookies\” to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
– Log data- we
want to inform you that whenever you visit our Service, we collect information that your browser sends to us that is called Log Data. This Log Data may include information such as your computer’s Internet Protocol (\”IP\”) address, browser version, pages of our Service that you visit, the time and date of your visit, the time spent on those pages, and other statistics,

– Web beacons – “tags,” and “pixels” are electronic files used to record information about how you browse the Website.

When you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information, e-mail address, and phone number.


HOW DO WE USE YOUR PERSONAL INFORMATION?

We use personal information collected via our Sites for a variety of business purposes described below. We process your personal information for these purposes in reliance on our legitimate business interests, in order to enter into or perform a contract with you, with your consent, and/or for compliance with our legal obligations . We indicate the specific processing grounds we rely on next to each purpose listed below.  

We use the information we collect or receive:

To enable user-to-user communications We may use your information in order to enable user-to-user communications with each user\’s consent.

Fulfill and manage your orders – We may use your information to fulfill and manage your orders, payments, returns, and exchanges made through the Site.

– Request Feedback – We may use your information to request feedback and to contact you about your use of our Site.

– To protect our Site – We may use your information as part of our efforts to keep our Site safe and secure (for example, for fraud monitoring and prevention).

– To facilitate account creation and logon process – If you choose to link your account with us to a third-party account (such as your Google or Facebook account), we use the information you allowed us to collect from those third parties to facilitate account creation and logon process.

– To send you marketing and promotional communications – We and/or our third-party marketing partners may use the personal information you send to us for our marketing purposes, if this is in accordance with your marketing preferences. You can opt-out of our marketing emails at any time.

– To send administrative information to you – We may use your personal information to send you product, service and new feature information and/or information about changes to our terms, conditions, and policies.

– Deliver targeted advertising to you – We may use your information to develop and display content and advertising (and work with third parties who do so) tailored to your interests and/or location and to measure its effectiveness.

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above. We use Google Analytics to help us understand how our customers use the Website – you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
We share your Personal Information with delivery partners
that is necessary for them to perform the delivery services.
We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process, such as in response to a court order or a subpoena (including in response to public authorities to meet national security or law enforcement requirements) or to protect our rights.

By using our website, you (the visitor) agree to allow third parties to process your IP address, in order to determine your location for the purpose of currency conversion. You also agree to have that currency stored in a session cookie in your browser (a temporary cookie which gets automatically removed when you close your browser). We do this in order for the selected currency to remain selected and consistent when browsing our website so that the prices can convert to your (the visitor) local currency.


CHILDREN UNDER THE AGE OF 18

The Website is not intended for children under the age of 18.

CHANGES TO THIS PRIVACY POLICY

We may update our Privacy Policy from time to time. Thus, we advise you to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately, after they are posted on this Site.

CONTACT US

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us by e-mail at info@wishcraft.gift or by mail using the details provided below:

Unikatni pokloni d.o.o. Put Perisici 26, 51415 Lovran, Croatia

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